Innovative Research believes it offers the best product and
customer service available. As
a result, we are able to extend a very generous return policy.
When you receive The Urinator ™ if for any reason you do
not like it, just return it and you will receive a full refund for
the cost (excluding shipping). However, The Urinator must
be in a new and unused condition. In order to receive your
money back, you must notify us within 10 days of purchase
and return the product within 30 days of receipt.
All electronic components are guaranteed against defects
and will be replaced at the manufacturer's expense within
the first 90 days after purchase.
Synthetic concentrate is a nonrefundable item unless accompanied by a
failed test result of a genetic defect.