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Innovative Research believes it offers the best product and customer service available. As a result, we are able to extend a very generous return policy.

When you receive The Urinator ™ if for any reason you do not like it, just return it and you will receive a full refund for the cost (excluding shipping). However, The Urinator must be in a new and unused condition. In order to receive your money back, you must notify us within 10 days of purchase and return the product within 30 days of receipt.

All electronic components are guaranteed against defects and will be replaced at the manufacturer's expense within the first 90 days after purchase.

Synthetic concentrate is a nonrefundable item unless accompanied by a failed test result of a genetic defect.

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Last update: 07.08.2019